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The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following statements is a qualitative KPI?
A) Customer satisfaction (%)
B) Service quality rating (# / score)
C) There is no such thing as a qualitative KPI
D) Error rate (%)
2. Which start target would you propose for "Fatalities (#)", tracked at organizational level?
A) 5
B) 3
C) This is not a KPI
D) 0
3. How often should KPIs be modified?
A) As often as required by strategy / operational changes
B) Once a month
C) Once a quarter
D) Once a year
4. Which of the following types of graphs are recommended for visualizing performance results?
A) Spaghetti charts
B) Bar charts
C) 3D graphs
D) Pie charts
5. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?
A) Team man-hours per service requests processed (#)
B) Processes (#)
C) Budget variance (%)
D) Internal customer satisfaction index (%)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |







