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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Alternating
B) Fixed
C) Cyclical
D) Absolute

2. A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A) Restricted read and write access
B) Unrestricted read access and restricted write access
C) Restricted read access and unrestricted write access
D) Unrestricted read and write access

3. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Google Docs
B) Microsoft SharePoint
C) MindTouch
D) SAP Jam

4. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In General Settings under the Administrator work center
B) In integration under the Business Configuration work center
C) In Service and Social General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

5. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Define a routing rule
B) Set up Live Activity configuration
C) Create an assignment release run
D) Maintain an activity plan

Solutions: