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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Service Cloud | 10% | - Case management and automation - Service process design |
| Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Customer-centric discovery techniques - Discovery artefacts (e.g., Reference Architecture diagram) |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
Salesforce Certified B2B Solution Architect Sample Questions:
1. Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?
A) Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
B) Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
C) It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
D) Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
2. Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?
A) System of Engagement
B) System of Record
C) System of Intelligence
D) System of Reference
3. Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two insync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.
Which two considerations should a Solution Architect keep in mind for the implementation?
Choose 2 answers
A) for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.
B) For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.
C) On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.
D) It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.
4. Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?
A) Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
B) Give Sales Cloud license to the Field Service team to view Order and Order Item data.
C) Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
D) Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
5. Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
A) Prioritize the transformation of activities related to customers' interactions.
B) Prioritize the transformation of activities involving the least development.
C) Identify the high-level workload capacity and planning of the IT and Legal teams.
D) Create project plans for each of the projects that will be on the roadmap.
E) Explain how the program contributes to the business's goals.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: A,C,E |







