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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. After completing the initial process discovery and documentation work, the process definition and user story documentation needs to be reviewed to ensure that appropriate emphasis has been placed on process improvement and on identification and definition of appropriate process metrics. With whom does the program manager and process owner conduct this review?

A) BPM Developer
B) BPM Administrator
C) BPM Analyst
D) BPM Architect

2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that the COE should aggregate information on the ROI for each project.
B) Suggest no changes to the metrics.
C) Suggest that an additional category of metrics for defect rates be collected.
D) Suggest that greater emphasis be granted to the metrics gathered on cycle time.

3. A program manager is helping an organization optimize their BPM development practices. After talking with the development leads of a number of projects, the program manager suspects that there is a lot of duplication of effort between the projects. What is the first thing the program manager should recommend to reduce this duplication of efforts?

A) Create a centralized repository for all BPM artifacts.
B) Create a catalog of service interfaces.
C) Create a common taxonomy of BPM projects.
D) Create an enterprise model.

4. A program manager asks a developer to create a document describing the solution features that end user and system administrators needs to be aware or in order to deploy and use the process application. The developer tells the program manager that documentation is not a deliverable for any playback. The program manager responds by telling the developer that documentation required to enable later developers is a deliverable for which of the following playbacks?

A) Playback 0
B) Playback 2
C) Playback 1
D) Playback 3

Solutions: