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IBM A2010-652 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Fundamentals |
| Exam Number: | C9560-652 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Sample Questions: |  |
IBM A2010-652 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM SmartCloud Control Desk Overview | - Product architecture and components - Core concepts of IT service management |
| Topic 2: Service Desk Operations | - Service request handling - Incident management process |
| Topic 3: Change and Release Management | - Release deployment concepts - Change workflow and approvals |
| Topic 4: Asset and Configuration Management | - Asset lifecycle management - Configuration Item (CI) management |
| Topic 5: System Configuration and Administration | - Application configuration basics - User roles and security model |
Answering Your Questions About the IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Exam
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The A2010-652 exam is the official examination for the IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals certification from IBM. It measures whether you can apply the published exam objectives to realistic working scenarios, and in a job market where enterprises keep raising requirements, the resulting credential is a clear, verifiable advantage — for job seekers and for employees aiming at the next step alike.
According to the official outline, the A2010-652 exam is structured around weighted domains such as:
- Change and Release Management ()
- System Configuration and Administration ()
- Asset and Configuration Management ()
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IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
What can be configured by an administrator in the Self Service Center application?
- A. The fonts for the Self Service Center application.
- B. The colors and thresholds limits for the monitor gauges.
- C. The background color of the shopping cart.
- D. The items included in the navigator and the order in which they are displayed.
Correct Answer: D 🗳️
Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)
- A. Working with incidents and problems
- B. Managing configuration items
- C. Managing changes
- D. Importing data
- E. Administering self-service
- F. Managing IT assets
Correct Answer: A,C,E 🗳️
An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
- A. Problem, Activities and Tasks, Change
- B. Problem, Process Request, Change, and Work Order
- C. Problem, Work Order, Change, and Job Plan Tasks
- D. Problem, Change, Release, and Work Order
Correct Answer: A 🗳️
In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?
- A. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.
- B. Oracle virtual machine for the database and then WebLogic Application Server virtual machine.
- C. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual machine.
- D. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for the database.
Correct Answer: A 🗳️
The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
- A. Submit service requests
- B. Promote configuration items
- C. Create solutions
- D. Order offerings
- E. Configure the system
Correct Answer: A,D 🗳️
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