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Cisco 642-144 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting and Integration | 15% | - System monitoring and reporting - Common issues and troubleshooting - Voice mail and gateway integration |
| Topic 2: Endpoint and Directory Number Configuration | 25% | - IP phone registration and configuration - Line and phone features - Directory numbers and dial plans |
| Topic 3: Cisco Unified Communications Manager Express Overview | 20% | - Call processing and signaling protocols - Deployment models and system requirements - Architecture and components |
| Topic 4: Call Routing and Features | 20% | - Calling privileges and restrictions - Advanced call features: transfer, forward, hold, park - Dial peers and call routing |
| Topic 5: Installation and Initial Configuration | 20% | - GUI and CLI configuration access - Basic network and telephony setup - IOS preparation and installation |







