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Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Pre-installation requirements and preparation - Integration with Avaya Communication Manager and AES - Server installation and software setup - Network configuration, NIC settings, and ports |
| Topic 2: Avaya Contact Recording (ACR) Architecture | 25% | - System components and server roles - Supported environments and integration options - Deployment models: single-server, distributed, redundant |
| Topic 3: Maintenance, Troubleshooting & Reporting | 20% | - Enterprise Reporting setup and report generation - Common issues and resolution procedures - Backup, restore, and software updates - System health monitoring and log analysis |
| Topic 4: Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - AQM architecture and component interaction - Connecting ACR with AQM servers - User roles, permissions, and access control - Recording modes and business rules configuration |
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
Where can an Avaya Contact Recorder backup be restored?
- A. Only to the recorder system from which back up is performed
- B. On any recorder
- C. Only on a standby or slave server of the backed up master recorder
- D. On any newly installed system with the same Linux operation system version
Correct Answer: A 🗳️
A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
- A. Application Enablement Services
- B. Meridian Link Services on the Avaya Aura@ Contact Center
- C. CTI Lick as configured on the Communication Manager
- D. Communication Control Toolkit
- E. eQuality Balance CTI Events Input
Correct Answer: D 🗳️
Your customer needs a solution for their Avaya Contact Recorder. They currently have an Avaya Contact Recorder master and three slaves.
Which action can your customer take to turn their solution into a high resiliency solution?
- A. Add another Avaya Contact Recorder slave.
- B. Add an Avaya Contact Recorder TDM server.
- C. Add an Avaya Contact Recorder standby.
- D. Add another Avaya Contact Recorder master.
Correct Answer: C 🗳️
Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)
- A. Avaya Definity G3/S8300/S8700 Switch
- B. Aspect Switch
- C. Meridian 1/Succession Switch
- D. Alcatel 4000 Switch
Correct Answer: A,C 🗳️
A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?
- A. Eyr_contact7K with password Avaya1
- B. Ws_admin with password CS
- C. eqadmin with password passion
- D. radmin with password FramLiner787
- E. as with password Avaya1
Correct Answer: D 🗳️
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