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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Practices | 15% | - Technical management practices - General management practices - Service management practices |
| ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Design and Transition - Plan, Improve, Engage |
| ITIL Service Value System | 18% | - Service Value Chain - Overview of the Service Value System - Continual improvement - Governance |
| Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Products, services, and service offerings - Service and service relationships |
| ITIL Guiding Principles | 20% | - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Keep it simple and practical - Focus on value - Optimize and automate |
| Four Dimensions of Service Management | 17% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |







