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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 3: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 4: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
- A. It ends when a provider decides to terminate the engagement with a consumer
- B. It begins when the service consumer is being onboarded
- C. It ends when a consumer decides to terminate the engagement with the provider
- D. It begins with researching and developing the offering
Correct Answer: D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
- A. 1 and 4
- B. 2 and 3
- C. 3 and 4
- D. 1 and 2
Correct Answer: D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. A/B testing
- B. Return on Investment (ROI)
- C. Minimum viable products
- D. Cost of delay
Correct Answer: C 🗳️
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
- A. Use safe-to-fail experiments to collect knowledge
- B. Take quick action to stabilize the situation
- C. Set clear objectives and apply proven best practices
- D. Ask experts to analyse the options and provide a recommendation
Correct Answer: A 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Which high-velocity IT objective MOST supports delivering product functionality in small increments?
- A. Co-created value
- B. Valuable investments
- C. Assured conformance
- D. Fast development
Correct Answer: D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
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