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Huawei H19-321 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Enablement and Positioning | 25% | - Competitive differentiation - Pre-sales service solution design - Customer value analysis and presentation |
| Topic 2: Delivery Tools and Models | 25% | - Implementation and operation tools - Service delivery frameworks - Risk and quality management |
| Topic 3: Detailed Service Portfolio | 30% | - Professional and consulting services - Service level agreements and offerings - Support and maintenance services - Managed and cloud services |
| Topic 4: Enterprise Service Overview | 20% | - Huawei service strategy and positioning - Service industry trends and standards - Role and value of enterprise services |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
Question 1
Which of the following sales scenarios does not require a separate maintenance service?
A. Storage products require 5 years of standard + maintenance services
B. Digital Solution products require 1 year of standard maintenance services
C. Digital Communication products require 1 year of basic maintenance service
D. Server products require 3 years of Gold+ service
Question 2
What are the tools that underpin the SmartNOS service?
A. Service-turbo
B. Packet tracer
C. Ensp
D. Smartkit
Question 3
What are the advantages of remote O&M management compared with traditional O&M? (Multiple choice)
A. Cloud fault experience library
B. Network operations rely on field engineers
C. NOC expert consultation, more efficient processing efficiency
D. Centralized O&M, reducing manpower investment
E. Real-time monitoring, automatic protection
Question 4
What are the service modules that the WLAN planning and design service can be undertaken by channel partners?
A. Network service optimization
B. Field strength interference test
C. Network planning and design
D. Information collection on the internet
Question 5
Which of the following documents is not required by the submitter of the representative office training requirements at the stage of submitting the training opening application stage?
A. Customer Training Registration Form
B. Training Proposal or Schedule (Closed Class)
C. Training outline
D. Customer Training Needs Application Form
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A,C,D,E | Question 4 Answer: D | Question 5 Answer: C |







