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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A. Internal order
B. Debit memo request
C. Sales order
D. Contract

Question 2

You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A. Set up notification of delegates
B. Configure e-mail channels
C. Create social media channels
D. Build a workflow rile

Question 3

Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A. Apply SDK solution
B. Update fine-tuning
C. Create business roles
D. Request new tenants

Question 4

What can you use to hide a single value of multiple value field?

A. Access rights
B. Personalization
C. Key user tool (KUT)
D. Code lists restrictions

Question 5

How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A. Use mass data maintenance to correct data directly
B. Use a custom data migration template to populate data
C. Use a standard data migration template to populate data
D. Use mass data maintenance to download and upload data

Solutions: