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The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Describe the capacities of Salesforce Knowledge
- Describe the capacities of the Community application, including Ideas and Answers
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the highlights of Chatter like feed, gatherings, following, and security
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
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Who should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Services
- Product Manager
- Implementation Consultant
- Pricing Manager
- Technical Architect
- Sales Ops
- IT
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Productivity and Collaboration | 10% | - Activity Management
|
| Data and Analytics Management | 17% | - Data Management
|
| Object Manager and Lightning App Builder | 20% | - Lightning Experience
|
| Sales and Marketing Applications | 10% | - Marketing Features
|
| Automation | 15% | - Approval Processes
|
| Agentforce AI | 8% | - Agentforce Fundamentals
|
| Configuration and Setup | 20% | - User Management
|
| Service and Support Applications | 10% | - Case Management
|
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