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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Case and investigation management - Service territory and location-based services |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Government Community Cloud | 20% | - Constituent engagement features - Case management for government - GCC features and capabilities - Permitting and licensing capabilities |
| Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes |
| Implementation Considerations | 20% | - Security and compliance requirements - User adoption strategies - Data migration considerations - Integration patterns for government systems |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped. Which Business Rules Engine tool is used here?
A) Data matrices
B) Decision Matrices
C) Workflow Field Updates
D) Process Builder
2. A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
A) Assign the data to a specific public group and make those records inactive
B) Export the grantee's data to retain it.
C) Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
D) Export the grantee's data to retain it. Then, delete their data from Salesforce.
3. A county wants every new permit application to automatically generate a standard set of review tasks. However, if the application is marked as an emergency, several additional tasks should also be created immediately. Which solution is the most maintainable?
A) Use Flow to launch different Action Plan Templates based on application attributes
B) Create multiple validation rules for each emergency task
C) Require reviewers to manually create additional tasks
D) Build two completely separate application objects
4. A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?
A) Upload images into Chatter posts only
B) Store photos as Salesforce Files related to the inspection record
C) Email photos to supervisors after each inspection
D) Save image URLs in a text field
5. A licensing agency stores Applicant, License, Inspection, and Facility information. Management requests a dashboard showing the average number of inspections performed per active license during the current year. Which design best supports accurate reporting?
A) Store inspection totals in a manually updated text field
B) Maintain proper relationships between Licenses and Inspections, then summarize with Salesforce Reports
C) Create one custom object containing duplicate license and inspection data
D) Export all records monthly into Excel for calculations
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |







