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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 20% | - System parameters and settings - Schedule server and automation tasks - User, agent and extension management - Roles and permissions |
| Topic 2: Integration & Connectivity | 25% | - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
| Topic 3: Maintenance & Troubleshooting | 10% | - Upgrades and updates - Log analysis and monitoring - Common issues and resolution - Backup and restore procedures |
| Topic 4: ACCCM Architecture & Components | 20% | - System overview and functionality - Web interface and navigation - Server components and services - Database and licensing |
| Topic 5: Installation & Deployment | 25% | - License activation and setup - Prerequisites and compatibility - Post-installation validation - Server installation and configuration |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?
- A. the TP address of the ACCCM server
- B. the server type and model number
- C. the Windows 2008R2Enterprise Product Key
- D. the MAC address of the ACCCM server
Correct Answer: D 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?
- A. The LDAP Port must be 636.
- B. Windows servermustbe 2008 R2 64-bit.
- C. The ACCCM server must be a member of the domain or a trusted domain.
- D. Provisioning servermust run with Administrative Domain Account.
Correct Answer: C 🗳️
You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
- A. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
- B. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
- C. Verify that the user has permission to accessACCCM.
- D. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
Correct Answer: A 🗳️
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
- A. Allow agents to change their skill assignments.
- B. Assign agents into organization chart teams.
- C. Assign agentsinto an extension group.
- D. Assign agentsinto ACCCM virtual groups.
Correct Answer: D 🗳️
What arc three advantages of the Audit Server? (Choose three.)
- A. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
- B. unlimited database entries
- C. the ability to rollback the CM administration
- D. the ability to schedule delayed saves during maintenance hours
- E. auditing to a single field level
- F. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
Correct Answer: B,C,E 🗳️
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